Here are a few of the characteristics that separate us from many other companies in our industry. We are not an internet brand that simply resells products online, since 2009 we have been a full brick and mortar operation that caters to our customers. Here at AJW Performance we excel at customer support. We provide a phone number, as well as e-mails so that you can talk to a real human being, not a machine! This is not mom’s basement or some side job done out of a garage, this is a professional atmosphere with over $1,000,000.00 worth of parts and top of the line equipment housing trained, knowledgeable and professional staff that have over 30 years of combined experience. With an industry plagued by internet resellers slashing prices to make a buck with no customer support or product knowledge, we pride ourselves with our business model. You will be able to see the difference!
We have a separate warehouse on campus in order to cater to our customer’s needs. Many of our popular items are in stock readily available for walk in foot traffic, and local installations. We offer parts at both wholesale and retail.
We have fast same day shipping times, for both dropships and freight. Our items can get anywhere in New England in 1-2 business days, and reach the west coast within 5 business days.
Showroom + Customer Lounge:
We have a full showroom and waiting area on our campus. Our staff is happy to provide hands on consultation for any of the components in our showroom that are on display for your pleasure, giving the customer the ability to physically see and feel the product while they can have any questions answered about it. Seeing a picture on the web or reading on the forums is great, but being able to see it in person and get a personal one on one explanation on it is a superior experience that we pride ourselves in being able to provide.
Our waiting area is comfortable, watch your vehicle get worked on or simply relax while using our Wifi, or various entertainment options we have readily available. Our location is friendly to foot traffic and there are many local activities that you can also do while you wait outside of our facility.
Although we carry a lot of overhead due to being a true brick and mortar we always promise to offer the best pricing available. Whether it is our price match promise on parts, or our affordable labor rates you can save money with us and still get superior parts and service compared to our competitors.