What is AJW Performance Products Return Policy?
Any returns for an exchange or refund will be allowed within 7 days from the receipt of your order and must be authorized prior to shipping. All authorized returned merchandise must be unused and in its original saleable packaging. No returns or exchanges on opened, installed, or merchandise that has been used will be allowed. No returns or exchanges on electronics or special order items. A special order item is any item that is not normally stocked. Returns must be sent freight prepaid and insured by the customer. Original shipping and handling charges are not refundable. Contact us for a Return Authorization Number prior to shipping any return. Your return must have our RA Number or it will be refused. There is a 35% restocking fee on all returns and canceled orders. Your authorized return must include a copy of your invoice for proper credit.
AJW Performance is not responsible for misuse, installation errors, or any results from tampering with or modifying your vehicle. Installation and labor costs are not included with the purchase of our products, unless otherwise specified. We are not responsible for incorrect installation from a third party.
What is AJW Performance’s Engine Work Warranty?
Warranty on parts used for your engine build is according to the manufactures warranty for the parts being used. Any component that AJW Performance uses for your build is chosen by our prior experiences in the industry, so you are getting some of the best parts and components possible. Warranty for any parts used must be handled by the manufacture directly. AJW Performance can provide any needed data for you to supply the manufacture with; proof of purchase, purchase date, etc. This is the responsibility of the customer.
AJW Performance only uses authentic or approved aftermarket parts, and will refuse the use of any customer provided parts or used parts unless approved and inspected by both the customer and AJW Performance prior to installation.
We guarantee our builds and directly warranty your engine from any particular failure in relation to our service and labor. If an issue was to arise due to our service or labor it will be covered by AJW Performance for 1 year of purchase/ completion for a street build, and 1 month for a race build.
This does not cover or will be void if (but not limited to):
- Failure due to lack of maintenance
- Failure due to improper engine break in for new motors
- Failure due to outsourced or private party tuning
- Failure due to Abuse
- Failure due to water damage
- Failure due to fire
- Failure due to using the incorrect or “bad” fuel
- Failure of a component/ part, must be taken care of directly through the manufacturer
- Failure due to modifying your vehicle further outside of our facility or acknowledgment
- Failure due to an automotive accident on the street or track
All and any AJW Performance service/ labor warranty MUST be diagnosed AND repaired by AJW Performance, and will not be covered or issued if done elsewhere.
For an AJW Performance warranty to be valid customer must provide all service records that was done post build by any third party. Example; oil changes, tune ups, tuning, etc.
Any free estimate provided, formal invoice, sales receipt or quoting documentation is considered private information and is not to be shared with any third party individual publically.
Any used products sold by AJW Performance do not carry a warranty whatsoever. Any use of used products on our motor builds after they have left our facility constitute a voided warranty.
3rd Party Warranties and Warranty work
We are not responsible for working the case, providing legal services, negotiating, debating or communicating with the outside warranty firm other than the complimentary duties listed above that we are willing to perform. We are in no way shape or form are a authorized legal representative for any conflict that could occur between the customer and their outsourced warranty or insurance company.
Our company policies are not to be overridden by the policies of any outside insurance or warranty firm. If there is a discrepancy between our company policies ad that of the customer’s outside party the customer is responsible for any differences that relate to finances or time.
If the customer would like us to manage the relationship with the warranty or insurance company outside of the complimentary services noted above (not including legal services or advice) we can do so, additional billable rates will apply.
Frequently Asked Questions
I think my product is defective, what do I do next?
If you think you have received defective merchandise contact AJW Performance if it complies with the above description of being new and not installed within 7 days of arrival. If the product has been used or installed, check with the manufactures warranty policy and contact them for a claim as soon as possible. AJW Performance can provide the customer with any needed proof of purchase such as receipts or date of which the order was placed. AJW Performance is an authorized dealer and retailer of the items they sell, and is in no way responsible for a branded product, unless it is in fact made in house at AJW Performance. Check the manufacturer’s website for contact information in regards to warranty support.
Can I leave my old parts at AJW Performance? What happens if I do?
Yes you can! AJW Performance will throw away or recycle any left behind parts which you may no longer want/ leave behind after your installation (old sway bars, old downpipes, heat shields, struts, etc). We allow to hold your old items for up to 7 business days at our facility for you to come back and pick them up (unless otherwise stated). After the 7 business day complimentary holding period there will be storage fee’s on items or they will be thrown away/ recycled. Any OEM strut, exhaust piece, or sway bar will be thrown out. Items like wheels or tires will be held onto and billed for storage or claimed by the business, price depends on size and space available.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, simply click on the unsubscribe options at the bottom of every email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
What happens to customer’s property left at our facility?
All property used or leftover that is left at our facility for more than 7 business days becomes property of AJW Performance or will be billed to the customer for storage fees. After 7 business days we have the right to discard or sell the products. If products are left behind but the customer wants to reclaim the products and are still at the shop after 7 business days there will be a storage fee charged of $30 per week.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the ‘Edit Profile’ page.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on November 24, 2015.