Policies
I think my product is defective, what do I do next?
If you think you have received defective merchandise contact AJW Performance if it complies with the above description of being new and not installed within 7 days of arrival. If the product has been used or installed, check with the manufactures warranty policy and contact them for a claim as soon as possible. AJW Performance can provide the customer with any needed proof of purchase such as receipts or date of which the order was placed. AJW Performance is an authorized dealer and retailer of the items they sell, and is in no way responsible for a branded product, unless it is in fact made in house at AJW Performance. Check the manufacturers website for contact information in regards to warranty support.
Can I leave my old parts at AJW Performance? What Happens if I do?
Yes you can! AJW Performance will throw away or recycle any left behind parts which you may no longer want/ leave behind after your installation (old sway bars, old downpipes, heat shields, struts, etc). We allow to hold your old items for up to 30 days at our facility for you to come back and pick them up (unless otherwise stated). After the 30 day complimentary holding period there will be storage fee’s on items or they will be thrown away/ recycled. Any OEM strut, exhaust piece, or sway bar will be thrown out. Items like wheels or tires will be held onto and billed for storage, price depends on size.
(your information helps us to better respond to your individual needs)• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, simply click on the unsubscribe options at the bottom of every email..
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
What happens to customers property left at our facility?
All property used or leftover that is left at our facility for more than 30 days becomes property of AJW Performance. After 30 days we have the right to discard or sell the products. If products are left behind but the customer wants to reclaim the products and are still at the shop after 30 days there will be a storage fee charged of $30 per week.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our websites privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on May 4, 2010
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Andrew Wallace
info@ajwperformanceproducts.com